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Warranty Terms & Conditions
The following definitions shall apply in this warranty statement:
- The term Defects is defined as imperfections that impair the functionality of the product.
- The term Residential is defined as single-family homes (dwellings) only.
- The term Commercial is defined as businesses, multifamily homes, utilities, industrial, agricultural, government facilities, military and/or any applications other than those that are explicitly a single-family home property or dwelling.
- The term Customer is defined as original end-use purchaser who registered the property address where the product is installed.
Manufacturers warranty is extended to the original end-use Customer only and only to that Customer whose name, address, and contact information appear on the original online registration. Warranty registration shall only be deemed valid when registered information provided for the Residential or Commercial Customer has been provided in full (installation address, property owner information, product model, and installation date) as requested on Manufacturers online warranty registration form. Warranty is explicitly not extended to the sales agent, dealer, distributor, or installer of the product. Manufacturers warranty which is extended to either Residential or Commercial Customers is non-transferable. Warranty is only valid for the original registered end-use Customer and the original registered location where the product was installed. No other party or entity, including, without limitation, subsequent purchasers of the property where the product was originally installed, or subsequent owners of the product shall have or be entitled to assert any rights or benefits herein.
Customer must register their warranty within ninety (90) days of installation of the product on their property. It is the Customers responsibility to register the product using Manufacturers online warranty registration form within ninety (90) days of completed installation.
The terms and conditions of this warranty do not extend to misuse, improper installation, scratching, windstorms, tornadoes, flooding, fire, modification, vandalism, negligence, neglect, abuse, alterations, exposure to extreme weather conditions, lightning strikes, or any other act of God, other causes beyond the control of Manufacturer or the installer, dealer, roofer, distributor, or individual, physical damage to product, damage caused by transportation, or damage resulting from installation of product, including fading of the product finish, which is considered normal wear and tear. ANY ALTERATIONS OF THE PRODUCT SHALL VOID THIS WARRANTY.
Manufacturers warranty is subject to proper installation of the product in accordance with Manufacturers provided installation instructions. Customer is responsible for any and all damages resulting from either the installation process or the installation of the product itself. Manufacturer will not be liable for any special, incidental or consequential damages in any way related to, or arising out of, defects in, or damage to, the product itself.
All warranty claims require issuance of a Return Authorization Number (RAN), which may be obtained from Manufacturer prior to returning any merchandise. Any products are parts received by Manufacturer without a Return Authorization Number shall be discarded without liability to Manufacturer. Should any product(s) or product part(s) under warranty claim be determined by Manufacturer to be defective, said product(s) or product part(s) shall be either repaired or replaced and returned to the warranty holder within a reasonable time free from defects. IT SHALL BE AT THE SOLE DISCRETION OF MANUFACTURER TO EITHER REPAIR OR REPLACE A DEFECTIVE PART UNDER WARRANTY CLAIM. If Manufacturer provides a repaired replacement product, the warranty on the replacement will last only for the balance of the original product warranty period and conditions. Any new part or product provided under claim of warranty by the Manufacturer to the Customer shall be considered as satisfying in full the Manufacturers obligation to the terms and conditions of this warranty as applied to said claimed product or product part. Manufacturer explicitly does not warrant any labor, shipping, service fees or applicable taxes incurred by Customer for the replacement, repair, removal, return, re-installation, exchange of any product(s) or product parts(s) claimed under the terms and conditions of this warranty.
IN NO EVENT SHALL MANUFACTURERS LIABILITY HEREUNDER EXCEED THE PURCHASE PRICE FOR THE PRODUCT AND UNDER NO CIRCUMSTANCES SHALL MANUFACTURER BE LIABLE FOR ANY SPECIAL DAMAGES OF ANY NATURE WHATSOEVER.
EXCEPT AS SPECIFICALLY STATED IN THE PARAGRAPHS ABOVE, PRODUCTS ARE SOLD "AS IS", MANUFACTURER MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Manufacturer reserves the right to modify, alter, and/or improve any products or product parts without notice to Customer and without incurring any duty or obligation to modify, alter, improve, and/or replace any of the products covered within this warranty agreement. Additionally, Manufacturer reserves the right to modify, alter, and/or change the warranty agreement itself without notice to the customer.
This warranty agreement shall be governed by and construed in accordance with the laws of the State of Texas, excluding its conflicts of law rules, and the United States of America. Any dispute arising by, through, or under the subject matter of this Agreement shall be finally settled by arbitration in a venue at the discretion of the Manufacturer, using the English language in accordance with the Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (JAMS) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Arbitration Rules and Procedures of JAMS. The prevailing party in the arbitration shall be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys fees, expert witness fees and all other expenses) incurred in connection therewith. By agreeing to be bound by these terms of service, you agree you will not consolidate your claims against the Manufacturer with any other individual, will not seek a class action treatment for any claims you may have against the Manufacturer, and you will not participate in a class action against the Manufacturer. If at any time, you are made a member of a class in any proceeding against the Manufacturer you will opt out at the first opportunity, and should any third party pursue any claims on your behalf, you must waive your right to monetary recovery.
THE WARRANTY SET FORTH IN THE PRECEDING PARAGRAPHS AND THE OBLIGATIONS AND LIABILITIES OF MANUFACTURER THEREUNDER REPRESENT CUSTOMERS SOLE AND EXCLUSIVE REMEDIES AND ARE EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER REMEDIES, WARRANTIES, GUARANTIES OR LIABILITIES, EXPRESS, IMPLIED OR CONSEQUENTIAL, ALL OF WHICH ARE HEREBY EXPRESSLY WAIVED BY CUSTOMER. MANUFACTURER DOES NOT OFFER OR IMPLIES ANY OTHER WARRANTIES WHICH EXTENDED BEYOND THE DESCRIPTION GIVEN HEREIN ABOVE AND NO REPRESENTATION, ARRANGEMENT, OR AGREEMENT NOT APPEARING HEREIN SHALL BE BINDING ON THE MANUFACTURER. THIS WARRANTY SETS FORTH THE PARTIES FINAL, COMPLETE, AND EXCLUSIVE AGREEMENT CONCERNING THE PRODUCTS AND MANUFACTURERS WARRANTY OBLIGATION.